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Guavus Showcases Customer Experience Analytics Solutions at TM Forum Live!

Company to demonstrate operational analytics that enable mobile operators to measure customer experience beyond NPS

San Mateo, Calif. – May 4, 2016 – Guavus, Inc., a leading provider of big data analytics applications for operational intelligence, today announced it will highlight its Service Reflex and Intelligent Data Mediation products, which provide a holistic analytics layer for CSPs to view and measure customer experience across the entire organization at the upcoming TM Forum Live!, May 9-12 in Nice, France. The company will also participate in three TM Forum Catalyst Projects and announce an expanded partner ecosystem at the show.

Service Reflex
Guavus will demonstrate Service Reflex, a multi-dimensional analytics application that enables mobile network operators (MNOs) to resolve and prioritize service-impacting events and more accurately measure the customer experience. It continuously analyzes data streams from network elements & devices, fault management and alarming systems, call center and social media, distributed sensors, as well as stored data from CRM systems, billing servers and catalogs to provide real time insights and meaningful context around customers’ quality of experience based on network impacting events. This integrated analysis of the customer experience helps MNOs to better understand the complete customer journey, empowering them to significantly mitigate, predict and prevent network-impacting events and prioritize operations.

Intelligent Data Mediation
Guavus’ Intelligent Data Mediation is a next generation real time data mediation and streaming analytics platform that collects massive amounts of data from any network or non-network source, correlates and curates the data and then adds critical contextual insights in real time, providing immediate visibility across network to northbound systems and interfaces. These operational analytics, leverage a sophisticated machine learning engine that can then be embedded into partner technologies to create powerful, best-in-class solutions that will enable CSPs to deliver a significantly better quality of experience.

Expanded Partner Program
At TM Forum Live, Guavus will announce new technology partnerships that will help accelerate innovation, enabling CSPs to deploy next generation offerings using Guavus’ Intelligent Data Mediation product to more easily embed streaming and operational analytics into their offerings.

TM Forum Catalyst Project Demonstrations
At TM Forum Live! Guavus will join CSPs and leading technology suppliers to demonstrate innovative solutions that leverage TM Forum best practices and standards. Guavus is contributing its expertise in operational analytics to participate in the following Catalyst demonstrations: Big Data Openness for Application Development Ecosystem, Omnichannel Collaboration Experience and Smart Health: Anywhere Point of Care Diagnostics.

“Our Service Reflex and Intelligent Data Mediation products demonstrate our commitment to giving CSPs the scale and real-time context they need to deliver the best customer experience for their subscribers,” said Anukool Lakhina, CEO and Founder of Guavus. “Combining TM Forum best practices and standards with our data science expertise, we are helping our customers to maximize value of data for innovation and become even more customer centric.”

About Guavus
Guavus solves the world’s most complex data problems. Proven across Tier 1 service providers, Guavus provides a new generation of analytically powered big data applications to address specific business problems for next-generation service assurance, next-generation customer experience management and the Internet of Things. The Company uniquely breaks down the barriers between Operational Support Systems and Business Support Systems to enable customers to deliver a better customer experience improve service operations and more efficiently plan network capacity. Guavus’ operational intelligence applications correlate and analyze massive amounts of streaming and stored business, operational and sensor data from multiple, disparate source systems in real time. Guavus products currently process more than two trillion transactions per day.

Posted by Mathilde Remy