San Jose, CA – October 9, 2018 – Guavus, a pioneer in artificial Intelligence (AI)-based big data analytics, announced today that it was named a Vendor to Watch in Gartner’s “Market Trends: Maximizing the Value from Analytics, Artificial Intelligence and Automation in CSP Operations”* report.
The Gartner report is the first of five research notes which evaluate the returns that might be seen from the use of advanced analytics, AI and automation in different areas of a communications service provider (CSP). The report states that “Operations is a key area of potential value with CSPs working to balance the significant increase in customer usage and expectations against margin pressures; particularly in light of the significant percentage of operational and capital expenditure that operations consumes each year.”
Using the Guavus Reflex® solution, CSPs are able to analyze big data in real-time and take decisive actions to lower operational costs, increase efficiencies and dramatically improve the end-to-end customer experience.
“We feel this Gartner report does an excellent job of providing CSPs a pragmatic view of the financial value of analytics, AI and automation. It’s an honor to be named a Vendor to Watch. We work closely with CSPs worldwide to maximize the value of AI and analytics across their business – from systems planning and operations, customer care, and marketing intelligence to security and IoT,” said Stephen Spellicy, Guavus Vice President of Products and Marketing.
*Gartner, Inc. “Market Trends: Maximizing Analytics, Artificial Intelligence and Automation in CSP Operations,” by Charlotte Patrick, Norbert J. Scholz, Amresh Nandan, Jim Robinson, Sanna Korhonen – August 10, 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Guavus is at the forefront of AI-based big data analytics and machine learning innovation, driving digital transformation at 6 of the 7 world’s largest telecommunications providers. Using the Guavus Reflex® solution, customers are able to analyze big data in real-time and take decisive actions to lower costs, increase efficiencies and dramatically improve the end-to-end customer experience – all with the scale and security required by next-gen 5G and IoT networks.
Guavus enables service providers to leverage both customizable ‘self-service analytics’ and out-of-the-box analytics applications for advanced systems planning and operations, mobile traffic analytics, marketing, customer care, security and IoT. Discover more at www.guavus.com and follow us on Twitter and LinkedIn.
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Guavus PR & Analyst Relations