SAN MATEO, Calif. – April 14, 2016 – Guavus, Inc., a leading provider of big data analytics applications for operational intelligence, today announced that it has joined the RDK Community as a licensee. Guavus’ suite of operational analytics applications make it easy to draw together data collected from RDK set-top boxes, gateways and other devices, together with the operator’s own network data and customer interaction data, to provide real-time analytics that improve network operations, service assurance and customer care.
Real-time data is one of the critical tools necessary for operators to leverage in order to deliver the best customer experience possible. By correlating and contextualizing data from across the organization, operators can anticipate, address and prevent problems that impact the customer experience through the deployment of self-healing networks. Some of these insights may include: context around KPIs, mapping the toll of outages to different customer populations to gauge the impact on customers, and predicting the impact of introducing new CPE or services into the network.
“One of the key benefits of RDK is the volume of CPE performance data that can be gathered from the field,” said Steve Heeb, President and General Manager of RDK Management, LLC. “By collecting and analyzing this data, operators can quicken the pace for targeted product releases. We are very pleased to welcome Guavus to the RDK Community.”
“Customer experience is fast becoming the most important end product for operators,” said Gabriele Di Piazza, SVP Products and Marketing for Guavus. “The role of collaborative and cross functional decision making enabled by real-time analytics aligns with the fundamental goal in the RDK community, which is to deliver an agile infrastructure for delivering next-gen products at web speed.”
The Reference Design Kit (RDK) is a pre-integrated software bundle that provides a common framework for powering customer-premises equipment (CPE) from network operators. It enables network operators to standardize certain elements of these devices, but also to easily customize the applications and user experiences that ride on top. The RDK is supported by more than 250 companies including CE manufacturers, SOCs vendors, software developers, system integrators, and network operators. It is administered by the RDK Management LLC, a joint venture between Comcast Cable, Time Warner Cable, and Liberty Global. Beyond video-centric set-top boxes (RDK-V), the RDK community is now focused on providing similar software commonality and standardization across data gateways, a software initiative called RDK-B (broadband).
Guavus solves the world’s most complex data problems. Proven across Tier 1 service providers, Guavus provides a new generation of analytically powered big data applications to address specific business problems for next-generation service assurance, next-generation customer experience management and the Internet of Things. The Company uniquely breaks down the barriers between Operational Support Systems and Business Support Systems to enable customers to deliver a better customer experience, improve service operations and more efficiently plan network capacity. Guavus’ operational intelligence applications correlate and analyze massive amounts of streaming and stored business, operational and sensor data from multiple, disparate source systems in real time. Guavus products currently process more than two trillion transactions per day.