Company demos service assurance and customer care use cases in booth #319
Guavus executives deliver technical presentations on applying operational analytics to improve both the customer experience for service operations and the impact of customer care
SAN MATEO, Calif. – September 14, 2016 – Guavus, Inc., a leading provider of big data analytics applications for operational intelligence, today announced its participation at the upcoming Cable-Tec Expo ‘16. The company will highlight its operational analytics module suites with key use cases that ensure the best possible customer experience as operators make the transition from network to service operations centers. Guavus executives will present two technical papers on applying analytics to network, care and field operations data to yield operational intelligence that proactively address issues and provide more informed and personalized customer service interactions.
Operator Use Case Demonstrations (#319):
Guavus offers a new breed of analytics that go beyond the traditional siloed way of monitoring service availability to bridge the gap between existing OSS and today’s complex operational environment. Global operators are using these analytics to improve the overall customer experience by:
• Discovering and prioritizing service anomalies according to customer impact;
• Focusing on alarms that lead to customer experience degradation;
• Anticipating the effect of agile change management; and
• Prescribing maintenance that improves the customer experience.
SCTE Expo ’16 Workshops:
Chris Menier, Vice President, Products and Marketing, will deliver his paper,Contextualizing Data to Gain a Real-Time Integrated View of the Network and Improve Customer Experience, as part of the session, Machine Learning in Network Operations on Monday, September 26 at 2 pm ET. He will discuss applying analytics and machine learning techniques to ensure the health of the network and quality of experience for subscribers.
Andrew Sundelin, Director of Product Management, will present his paper, Using Analytics to Extract Operational Intelligence and Redefine Customer Experience Management, during the session, Increasing the Impact of the Workforce on Wednesday, September 28th at 2:30 pm. He will examine using analytics to transform customer care functions to provide personalized and proactive subscriber care.
Founded in February 2006, Guavus has been built from the ground up to unlock the value of machine-generated Big Data to improve customer experience through operational excellence. Guavus software collects, enriches and correlates massive volumes of structured and unstructured data analyzed by machine intelligence techniques to trigger contextualized actions for real-time decisioning.
Public Relations, Guavus