SAN MATEO, Calif. – January 25, 2017 – Guavus, Inc., a leading provider of operations analytics, today announced its participation at the upcoming Mobile World Congress in Barcelona, February 27 – March 2. The company will highlight its machine intelligence technology that helps ensure the best possible customer experience for CSPs, providing enriched service assurance in legacy and SDN/NFV environments, enabling seamless experiences for VoLTE and other services.
“Because customer experience is now the primary service differentiator, CSPs must look at everything they do through the lens of their customer,” said Anukool Lakhina, CEO and Founder for Guavus. “As a result, CSPs need to understand and anticipate the needs of each customer. By embedding machine intelligence into the fabric of network operations, we not only help CSPs to proactively address customer facing issues, but also give them the ability to personalize interactions across channels.”
Use cases and demos (Hall 3 Stand 3O10MR + 3O6MR):
Guavus will showcase how CSPs are using this new breed of operations analytics to understand and anticipate customers’ needs, including Marketing, Care, Security, Network Monitoring & Planning and Network Data Mediation solutions that can:
- Discover and prioritize service anomalies according to customer impact;
- Focus on alarms that lead to customer experience degradation;
- Enable assisted and preventative customer care;
- Proactively prescribe maintenance that improves the customer experience;
- Anticipate the effect of change management; and
- Protect against security threats.
Founded in February 2006, Guavus has been built from the ground up to unlock the value of machine-generated Big Data to improve customer experience through operational excellence. Guavus platform and use case driven modules collect, enrich, and correlate massive volumes of structured and unstructured data analyzed by machine intelligence techniques to trigger contextualized actions for real-time decisioning.
Public Relations, Guavus