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Guavus Blog

All the latest from the world of Guavus

Focus on Customer QoE from the Customer’s Perspective

A recent survey by McKinsey & Company of 46 telco CTOs around the globe indicated that the second highest priority, after leadership in the local market, for the rollout of 5G is improved customer experience. This indicates that, within Communications Service Providers (CSPs), the teams responsible for long-term technology strategy are clearly focused on customer experience as a key differentiator.

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5G in use

5G: Too Good to be True?

5G promises both tremendous opportunity and challenges. Leveraging AI and analytics, CSPs can take the volume of data generated by the network and turn it into useful, consumable information that helps them grow their business and increase their top line.

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Spinning Data into Pure Gold

Expect to see companies start monetizing big data as technologies emerge to 1) boost the productivity of data scientists, 2) automate a key aspect of machine learning, and 3) spur communications service providers (CSPs) to start riding the digital wave and exit the low-margin, pure-pipe business. These trends will make the job of turning data into more accurate decision-making and actionable business outcomes possible.

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Root issue analysis is the key to network alarm management

Get to the Root of It.

Guavus analytics experts explain how applying root issue analysis will drastically reduce the number of network alarms, reveal the hidden structure of issues and clearly identify the strength of the relationships between the issues.

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